Privacy Policy

Introduction

tewanasa ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our services in Chiang Mai, Thailand.

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at [email protected].

Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, when you participate in activities through our website, or when you contact us.

Personal Information Provided by You: We collect names, email addresses, phone numbers, and any other information you choose to provide when you fill out our contact forms or communicate with us.

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about individual web pages you view, what websites or search terms referred you to our site, and how you interact with our website.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. For more details about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect or receive:

• To respond to your inquiries and provide information about our residential care programs
• To send you administrative information, such as updates to our policies
• To improve our website and services based on user feedback and behavior
• To protect our services and ensure compliance with applicable laws
• To communicate with families regarding the care of residents (with appropriate consent)
• To manage and coordinate care services for program participants and residents

Legal Basis for Processing

Under Thai personal data protection law (Personal Data Protection Act, B.E. 2562), we process your personal information based on:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract
• Legal Obligation: Processing is necessary for us to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf
• Healthcare Providers: With your consent, we may share information with healthcare providers involved in your or your family member's care
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process
• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Inquiry information is typically retained for 2 years. Information related to current and past residents is retained for 7 years following the end of service provision, in accordance with healthcare record retention requirements.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be 100% secure.

Our security measures include encrypted data transmission, secure server hosting, regular security audits, and limited staff access to personal information on a need-to-know basis.

Your Privacy Rights

Under Thai personal data protection law, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• Right to Erasure: You can request that we erase your personal data, under certain conditions
• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions
• Right to Object: You can object to our processing of your personal data, under certain conditions
• Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove such information.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

Email: [email protected]

Phone: +66 53 325 487

Address: 9/5 Moo 8, Chiang Mai-Lamphun Road, Saraphi, Chiang Mai 50140, Thailand